Fiat off-ramps
Redeem tGBP to a UK bank account from the Zebec Web SuperApp.
tGBP lets UK users redeem supported balances into a verified UK bank account. Every redemption depends on three things: an approved UK customer profile, a GBP account in your own name, and a quote-backed compliance check.
Reading the page
The chips under the heading show where you stand.
Profile
Whether your UK customer profile is ready
Rail
The GBP account your funds will be paid into
Status
Whether anything is still outstanding
In the screenshot the profile is UK ready, but the status reads Setup required because the bank account hasn't been submitted.
The panel on the right lays out the path a redemption takes:
tGBP wallet, the source address your tGBP comes from.
Quote and review, where the redemption is quoted and risk-scored. A Manual review tag means a person needs to check it.
GBP payout, the UK bank account the money lands in.
Below that, Verification tracks the two approvals you need: your Customer profile and your Bank account. Redemptions open once the provider has approved both.
Setting up
1. Complete your UK profile. Open the GBR profile tab and provide your legal name, UK address, and date of birth, then the documents requested. Expect to supply a government-issued ID and proof of your UK address.
2. Add your GBP account. Submit the account name, sort code, and account number. The account must be in your own name and match your profile. Third-party accounts are rejected.
3. Wait for approval. Both items sit at Pending review until the provider clears them. The status on this page updates as they do.
Names must match across your profile, your ID, and your bank account. A middle name on one but not the other is enough to fail a check.
Redeeming
Once both approvals are in place:
Enter the amount of tGBP to redeem.
Review the quote. It shows what you will receive after fees and is valid for a limited window.
Confirm, and approve the on-chain transaction.
Follow the redemption through quote, review, and payout on this page.
Most redemptions clear the automated check. Larger or unusual ones pick up the Manual review tag and take longer.
If something doesn't work
Redemptions are still closed. Check the Verification section. Both the customer profile and the bank account need approval; one alone is not enough.
The quote expired. Quotes hold for a short window. Request a new one and complete it promptly.
A redemption is stuck in manual review. A reviewer is looking at it. Check your email in case they have asked for more information.
The bank account was rejected. The usual causes are a name mismatch or an account in someone else's name.
tGBP redemption is for UK residents with a UK bank account. Elsewhere, see MoneyGram or spend directly with a Zebec card.
Related pages
Vault dashboard, where your tGBP balance sits
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