> For the complete documentation index, see [llms.txt](https://docs.zebec.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zebec.io/zebec-application-suite/web-superapp/fiat-offramps.md).

# Fiat off-ramps

tGBP lets UK users redeem supported balances into a verified UK bank account. Every redemption depends on three things: an approved UK customer profile, a GBP account in your own name, and a quote-backed compliance check.

![tGBP Off-ramp Interface](/files/AFG5pRAZB5on63Bql6pc)

## Reading the page

The chips under the heading show where you stand.

| Chip        | Meaning                                      |
| ----------- | -------------------------------------------- |
| **Profile** | Whether your UK customer profile is ready    |
| **Rail**    | The GBP account your funds will be paid into |
| **Status**  | Whether anything is still outstanding        |

In the screenshot the profile is **UK ready**, but the status reads **Setup required** because the bank account hasn't been submitted.

The panel on the right lays out the path a redemption takes:

1. **tGBP wallet**, the source address your tGBP comes from.
2. **Quote and review**, where the redemption is quoted and risk-scored. A **Manual review** tag means a person needs to check it.
3. **GBP payout**, the UK bank account the money lands in.

Below that, **Verification** tracks the two approvals you need: your **Customer profile** and your **Bank account**. Redemptions open once the provider has approved both.

## Setting up

**1. Complete your UK profile.** Open the **GBR profile** tab and provide your legal name, UK address, and date of birth, then the documents requested. Expect to supply a government-issued ID and proof of your UK address.

**2. Add your GBP account.** Submit the account name, sort code, and account number. The account must be in your own name and match your profile. Third-party accounts are rejected.

**3. Wait for approval.** Both items sit at **Pending review** until the provider clears them. The status on this page updates as they do.

{% hint style="warning" %}
Names must match across your profile, your ID, and your bank account. A middle name on one but not the other is enough to fail a check.
{% endhint %}

## Redeeming

Once both approvals are in place:

1. Enter the amount of tGBP to redeem.
2. Review the quote. It shows what you will receive after fees and is valid for a limited window.
3. Confirm, and approve the on-chain transaction.
4. Follow the redemption through quote, review, and payout on this page.

Most redemptions clear the automated check. Larger or unusual ones pick up the **Manual review** tag and take longer.

## If something doesn't work

**Redemptions are still closed.** Check the Verification section. Both the customer profile and the bank account need approval; one alone is not enough.

**The quote expired.** Quotes hold for a short window. Request a new one and complete it promptly.

**A redemption is stuck in manual review.** A reviewer is looking at it. Check your email in case they have asked for more information.

**The bank account was rejected.** The usual causes are a name mismatch or an account in someone else's name.

{% hint style="info" %}
tGBP redemption is for UK residents with a UK bank account. Elsewhere, see [MoneyGram](/zebec-product-information/fiat-off-ramps/moneygram.md) or spend directly with a [Zebec card](/zebec-application-suite/web-superapp/cards.md).
{% endhint %}

## Related pages

* [tGBP product information](/zebec-product-information/fiat-off-ramps/tgbp.md)
* [Vault dashboard](/zebec-application-suite/web-superapp/vault.md), where your tGBP balance sits
* [Profile management](/zebec-application-suite/web-superapp/profile-management.md)